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SSW (Tokutei Ginou) Accommodation (Hotel) Skill Test: Free Practice Questions

Free practice for the Specified Skilled Worker (i) skill test (Tokutei Ginou No. 1) in Accommodation (Hotel). Answer 230 original questions in Japanese, like the real test, and read an English explanation after each one. Use it as your reviewer and mock test on your phone.

It is also called the SSW hotel test or the Tokutei Ginou accommodation (shukuhaku) exam.

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What you get

Test topics (5 chapters)

  1. Front Desk Work
  2. Planning and Public Relations
  3. Customer Service
  4. Restaurant Service
  5. Safety and Health Management, Basic Knowledge

The real test format

Official SSW test information

Try 5 sample questions

Questions are in Japanese with furigana, like the real test. The English translation is below each question. Tap “Show answer” to see the answer and explanation.

  1. 01Front Desk Work

    チェックアウトの会計かいけいの順番じゅんばんとして、正ただしいものはどれですか。

    English translation
    Which is the correct order of payment at check-out?

    1. 請求せいきゅう明細書めいさいしょを見みせる→料金りょうきんをいただく→領収書りょうしゅうしょを渡わたす
      Show the itemized bill → Receive payment → Give the receipt
    2. 領収書りょうしゅうしょを渡わたす→請求せいきゅう明細書めいさいしょを見みせる→料金りょうきんをいただく
      Give the receipt → Show the itemized bill → Receive payment
    3. 料金りょうきんをいただく→請求せいきゅう明細書めいさいしょを見みせる→領収書りょうしゅうしょを渡わたす
      Receive payment → Show the itemized bill → Give the receipt
    Show answer

    Answer 1 請求せいきゅう明細書めいさいしょを見みせる→料金りょうきんをいただく→領収書りょうしゅうしょを渡わたす — Show the itemized bill → Receive payment → Give the receipt

    Explanation
    First let the guest look at the details on the itemized bill, then receive payment. Give the receipt after payment is finished.

  2. 02Front Desk Work

    あなたはホテルのフロントで働はたらいています。お客様きゃくさまへの言葉ことばとして、適切てきせつでないものはどれですか。

    English translation
    You work at a hotel front desk. Which phrase is NOT appropriate to say to a guest?

    1. 「少々しょうしょうお待まちくださいませ」
      "Shoushou omachi kudasaimase" (Please wait a moment.)
    2. 「ちょっと待まっててください」
      "Chotto mattete kudasai" (Wait a sec.)
    3. 「かしこまりました」
      "Kashikomarimashita" (Certainly.)
    Show answer

    Answer 2 「ちょっと待まっててください」 — "Chotto mattete kudasai" (Wait a sec.)

    Explanation
    "Chotto mattete" is a way of speaking to friends, so do not use it with guests. Speak politely to guests, for example "Shoushou omachi kudasaimase" (Please wait a moment).

  3. 03Planning and Public Relations

    OTAの説明せつめいとして、正ただしいものはどれですか。

    English translation
    Which is the correct description of an OTA?

    1. インターネットで旅行りょこうの商品しょうひんを売うる旅行会社りょこうかいしゃ
      A travel agency that sells travel products on the internet
    2. 宿泊施設しゅくはくしせつの中なかにある旅行りょこうの相談そうだんカウンター
      A travel advice counter inside the hotel
    3. 空港くうこうやバスの予約よやくだけを受うける会社かいしゃ
      A company that only takes bookings for airports or buses
    Show answer

    Answer 1 インターネットで旅行りょこうの商品しょうひんを売うる旅行会社りょこうかいしゃ — A travel agency that sells travel products on the internet

    Explanation
    OTA is made from the first letters of English words. It is a travel agency that sells travel products and services online. It is not a counter in the hotel or a company only for transport.

  4. 04Customer Service

    「おもてなし」の説明せつめいとして、正ただしいものはどれですか。

    English translation
    Which is the correct description of "omotenashi"?

    1. 英語えいごの「ホスピタリティ」と同おなじ意味いみで、心こころのこもった接客せっきゃくのこと
      It means the same as "hospitality" in English: service from the heart
    2. 料理りょうりを早はやく安やすく出だすための、レストランの作業さぎょうの決きまりのこと
      Restaurant work rules for serving food quickly and cheaply
    3. お客様きゃくさまに追加ついかのサービスを買かってもらうための、売うり方かたのこと
      A sales method to get guests to buy extra services
    Show answer

    Answer 1 英語えいごの「ホスピタリティ」と同おなじ意味いみで、心こころのこもった接客せっきゃくのこと — It means the same as "hospitality" in English: service from the heart

    Explanation
    Omotenashi is the spirit of heartfelt customer service that Japanese people have valued, and it means the same as hospitality in English. It is not work rules or a sales method.

  5. 05Restaurant Service

    笑顔えがおをつくるときに意識いしきすることとして、正ただしいものはどれですか。

    English translation
    What should you keep in mind when making a smile? Choose the correct one.

    1. 口くちを大おおきく開あけて、目めを大おおきく開ひらく
      Open your mouth wide and open your eyes wide
    2. 口くちの両りょうはしを上あげて、目めじりを下さげる
      Raise both corners of your mouth and lower the outer corners of your eyes
    3. 口くちをしっかり閉とじて、目めじりを上あげる
      Close your mouth firmly and raise the outer corners of your eyes
    Show answer

    Answer 2 口くちの両りょうはしを上あげて、目めじりを下さげる — Raise both corners of your mouth and lower the outer corners of your eyes

    Explanation
    Make a smile by keeping in mind to raise both corners of your mouth and lower the outer corners of your eyes. Opening your mouth wide or raising the corners of your eyes does not give a natural, gentle expression.

Keep practicing all 230 questions

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FAQ

Is it free?
Yes. All questions, explanations and the mock test are free. You don’t need to sign up, and you can practice as many times as you like.
Can I use it on my phone?
Yes. It is made for phones. Your progress is saved in your phone’s browser.
Are these past exam questions?
No. Past exam questions (past papers) of the SSW skill tests are not made public. All questions here are original questions by Zutto Nihon, written to follow the official study texts and the published test topics. They help you learn what the real test covers.
Is there a PDF?
This SSW (i) practice drill has no PDF version. You can answer the questions right on your phone, free, as many times as you like.
What language is the real test in?
It depends on the field and the country. In some fields, such as nursing care (Kaigo) and agriculture, you may be able to take the test in a language other than Japanese. Please check the latest information on the official website.

Practice questions for other fields

SSW (Tokutei Ginou) Skill Tests: Free Practice Questions by Field →

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